Understanding Our No Return Policy on Weight Loss Products

At Celanese Weight Loss Injections, we prioritise your health and safety. Our no return policy for weight loss products is in place due to their perishable nature and the safety regulations on prescription medications.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Perishable Nature:

Our weight loss products require specific storage conditions within the cold chain to maintain effectiveness. Returning these items poses risks to their quality.

Prescription Medication Regulations:

Our weight loss products are classified as prescription medications, subject to stringent regulations. Once we’ve dispensed a medication, it can’t be returned or reused due to safety regulations, which prevent selling on unwanted medications. This is highlighted in our Terms of Sale.

Customer Safety:

We prioritise your safety by adhering to industry regulations and maintaining product quality. The no return policy guarantees that every product leaving our facility meets the highest standards.

Important:

You’ll need to be around to receive your order – it won’t fit through your letterbox.

Industry safety regulations mean we’re unable to accept returned medication due to failed delivery attempts or delayed collection from a pick-up point.

Medicines that are past their expiry date, or are no longer required, can be taken to any local pharmacy to be disposed of safely.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@celanesechemicalgroup.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@celanesechemicalgroup.com}

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy